Frequently Asked Questions

Pricing

  • We want to provide the best quality of service possible which means our average project is between $45,000-$75,000. This price includes labor costs, clean up costs, design costs, and material costs.

  • 94% recommend sprucing up your yard to increase curb appeal. You can check out more info on this topic with our blog post.

  • We try to be as transparent as possible when it comes to our pricing. In fact, we actually have a calculator that you can use once you get into the design process with one of our designers! We try to avoid being pushy so our pricing typically stands however if you would like to omit something from the design that would make pricing go down and vice versa.

Design

  • Typically the best thing to do is find what you want online on sites such as: Pinterest, Houzz, Instagram, Facebook, Google images, etc. so that our designer's can look at a visual of the theme you would like.

  • We use a computer program to give you a 2D computerized rendering and a 3D design! You can see more about our process.

  • We have done and continue to do patios, decks, grill stations, fire places, fire pits, pools, steps, walkways, etc. The only backyard and front yard area we don't do is plants and flowers.

  • We feel stamped concrete is a temporary fix for the problem, it looks nice for about 3-5 years, but like with all concrete, after this time frame it tends to crack and the color will tend to fade as well. We can install it, but typically advise against it due to the previously mentioned reasons. If you are looking to sell your home, this would be a good option, however if you are in your forever home we would advise against it.

  • Yes! We build decks of all sorts! To check out some of our projects featuring decks, be sure to head on over to the portfolio and deck pages!

Scheduling

  • Typically we are about 3-4 months out on our production schedule. Meaning, if you're wanting your outdoor space to be ready for a party or event that is 6 months away, you need to start moving pretty quickly to ensure it gets installed in time. This can also differ based on the time of the year. In Winter, our schedule might only be 2 months out, but in the Summer months we can get out as far as 5-6 months. Keep in mind, if you're wanting an outdoor living project you can enjoy now, the best time to schedule that was 9 months ago. The 2nd best time is today. ????

  • The entire process, from the first design call to having a cold drink in your outdoor space usually takes about 4-6 months. Typically clients sign their contract a month from their first design call and will go into our schedule for installation. We are scheduling about 2-4 and then about 2 weeks for installation brings the total process time to 4-6 weeks. The sooner you sign up the sooner you can enjoy a nice cold drink!

  • On average, our projects take about 1-2 weeks- some longer, some shorter. Typically you can plan on a week for every $15,000 that you spend on your project, so a $30,000 outdoor space would take around 2 weeks.

  • In the order we receive deposits for our projects is the order we add projects to the schedule, unless there are very rare circumstances. Due to the fact that many projects require concrete to be poured and other hardscaping aspects that require minimal to no rain, bad weather such as rain can push the timeline of projects back a couple days to a couple weeks depending on the amount and duration of rain.

Installation

  • You will typically want to keep off of the project until we are completely done. This is because sometimes we have materials that are part of the project that take a while to set such as mortar, etc.

  • We typically clean up at the end of every day. At the end of the project we clean everything up, put down seed and topsoil, and straw on any part of your yard that happened to get muddled due to machines workers, etc.

  • Do not fear! We can usually add a water feature or fire pit at any point unless it's gas and we needed to run a gas line under the patio.

landscaping

  • Yes, all of our projects are made to be outside all year long. Most of our pavers have lifetime warranties!

  • Yes we do! You can check them out here! We have Facebook, Instagram, Houzz, Angie's List, Pinterest, Home Advisor, etc.

  • Hardscaping, our area of expertise, means that we typically handle everything in your yard that isn't alive. Our foreman and crew are stonemasons, concrete men, and carpenters but we can sure get you in contact with reputable landscapers who handle all of the living aspects of your outdoor yard space.

  • Yes we are! We have general liability insurance, worker's comp insurance, insurance on all vehicles and equipment that belong to the company, and lastly all certifications and licenses one would need to install outdoor projects.

  • 99% of our projects are completed by our crews and foreman. We do use electricians and plumbers for more intricate and odd aspects that require the use of plumbers and electricians.

  • We do not install full irrigation systems, however we can move and reroute irrigation systems on 95% of our installation projects. It mainly comes down to personal preference, sometimes clients prefer to have someone who specializes in irrigation move their systems and some prefer to have us do it!

  • Kansas City Hardscapes Privacy Policy: This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.kansascityhardscapes.com. PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. -If an appointment is booked through calendly.com via our website, https://www.kansascityhardscapes.com, we collect your address, phone number, email, and name to give you a project price quote. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Information that we collect generally to give you a free design and project quote. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Facebook Pixel As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you schedule an appointment through the Site, we will maintain your appointment information for our records unless and until you ask us to delete this information. The Site is not intended for individuals under the age of 18. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@kansascityhardscapes.com or by mail using the details provided below: 4801 S Hocker Rd, Kansas City, MO, 64136, United States

Miscellaneous

  • Yes, all of our projects are made to be outside all year long. Most of our pavers have lifetime warranties!

  • Yes we do! You can check them out here! We have Facebook, Instagram, Houzz, Angie's List, Pinterest, Home Advisor, etc.

  • Hardscaping, our area of expertise, means that we typically handle everything in your yard that isn't alive. Our foreman and crew are stonemasons, concrete men, and carpenters but we can sure get you in contact with reputable landscapers who handle all of the living aspects of your outdoor yard space.

  • Yes we are! We have general liability insurance, worker's comp insurance, insurance on all vehicles and equipment that belong to the company, and lastly all certifications and licenses one would need to install outdoor projects.

  • 99% of our projects are completed by our crews and foreman. We do use electricians and plumbers for more intricate and odd aspects that require the use of plumbers and electricians.

  • We do not install full irrigation systems, however we can move and reroute irrigation systems on 95% of our installation projects. It mainly comes down to personal preference, sometimes clients prefer to have someone who specializes in irrigation move their systems and some prefer to have us do it!

  • Kansas City Hardscapes Privacy Policy: This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.kansascityhardscapes.com. PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. -If an appointment is booked through calendly.com via our website, https://www.kansascityhardscapes.com, we collect your address, phone number, email, and name to give you a project price quote. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Information that we collect generally to give you a free design and project quote. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Facebook Pixel As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you schedule an appointment through the Site, we will maintain your appointment information for our records unless and until you ask us to delete this information. The Site is not intended for individuals under the age of 18. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@kansascityhardscapes.com or by mail using the details provided below: 4801 S Hocker Rd, Kansas City, MO, 64136, United States