While our patio looks nice, the communication during this project has been awful. It has taken 4X as long as they said it would, all our grass died (they broke our sprinkler system and we couldn't water anyway during the project), and we are looking at thousands of dollars in additional costs. So, so disappointed with this company.
We own most of this. Communication should have been better, full stop. The project ran long because of a stretch of 100°+ weather that forced shorter crew days for safety. Turf damage around the work area is part of any project this size, something we now disclose upfront and offer to resod. One clarification: the valve box we worked around wasn't broken by our crew, it was already non-functioning when we arrived and our guys repaired it. A one-star stung, a three or four would have been fair. We've used this one to sharpen how we communicate on every build since.